It’s been more than a week since we launched our NEW website. Most have happily embraced the new features such as:
1) Live Chat with our customer service staff
2) More options to customise your orders (e.g. vacuum packable)
3) Easier & faster checkout
4) Access to more promotions/offers/product launches
Some things that we are working on improving:
1) Re-orders from past orders
2) Opting for more delivery timing options
3) Members/Privilege discounts
We understand that the customers who have been with us for a long time may have some difficulty adapting (after all, if it ain’t broken, don’t fix it) to our new system, and we apologise for the inconvenience. But we are sure that it will prove much more beneficial in the long run so bear with us for the time being!
If you have any trouble accessing your account/making an order, please drop us an email at firstname.lastname@example.org or if you wish to speak to our customer service staff, call us at 6472 0073/ drop us a message on our live chat.
Thank you all for your patience and understanding!